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IT Support Specialist

 

DuBois & King is seeking a well-rounded IT Support Specialist with 5+ years of experience. We are seeking someone who is motivated and enthusiastic about joining the D&K Team. This position requires excellent problem-solving skills, strong attention to detail, and the ability to effectively communicate technical information to non-technical users. The successful candidate will be a self-starter who can work independently as well as part of a team.

Responsibilities:

  • Serves as a point of contact for IT support related issues.
  • Troubleshooting and resolving LAN/WAN performance, connectivity and related network problems.
  • Administering the operation of all LAN/WAN-related network services according to company policies and procedures.
  • This opportunity is ideal for a candidate seeking to gain hands on experience working for with industry specific hardware and software applications that are both cloud-based or that are hosted on-site.
  • Provide assistance to computer system users within the company; troubleshoot common IT problems.
  • Escalate hardware or software problems to Managed Services Provider and monitor through to resolution.
  • In charge of keeping current business application systems updated and running smoothly.
  • Improve existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
  • Maintain, review, and recommend improvements to security protocols and policies as needed.
  • Maintains information technology strategies by implementing best in practice technological strategy solutions.
  • Educating coworkers about network security and best practices for computer usage.
  • Coordinates training programs for staff in an IT function or facility, assessing needs, identifying knowledge or documentation gaps. Participates in the design and delivery of training session materials.
  • May manage an internal database for application performance or asset inventory in an IT function or facility, maintaining integrity and redesigning the database as necessary.
  • Manage and maintain wireless mobility account.
  • More duties to be discussed that align with the candidates interests.

Qualifications:

  • Associates or Bachelor’s degree and/or equivalent experience such as Computer science, Information Technology, Software, Cybersecurity.
  • 1+ year in IT Management/support role experience preferred
  • 5+ years of relevant experience in a help desk/IT support role
  • Problem-solving and critical thinking skills
  • Keen attention to detail
  • Good organization, time management and prioritization
  • Efficient troubleshooting abilities
  • Effective communication skills, including speaking, writing and active listening
  • Basic IP networking knowledge
  • Basic understanding of Cloud Solutions & Cloud Computing
  • Knowledge of wireless networks, set up maintenance and troubleshooting
  • Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
  • Be able to lift at least 50 lbs. individually
  • Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation
  • The position will require travel between multiple customer locations within central Vermont & New Hampshire.

About us

Established in 1962, DuBois & King provides multidisciplinary consulting engineering services to federal and state agencies, municipalities, health care and educational facilities, airports, industrial and commercial building projects, energy producers, and the telecommunication industry. We employ professional engineers, planners, surveyors, technicians, environmental and permitting specialists, wetland scientists, biologists, landscape architects, and support personnel.

We offer a competitive salary, health benefits, generous vacation time and a long term retirement plan through our Employee Stock Ownership Plan.

DuBois & King, Inc. is proud to be an Equal Opportunity Employer committed to diversity in the workplace. Minority/Female/LGBTQ/Disabled/Protected Veteran.

Email cover letter and resume to human.resources@dubois-king.com

www.dubois-king.com

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